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Director of Project Management, Information Technologies Division: University of Delaware (Newark, DE)

  • 1.  Director of Project Management, Information Technologies Division: University of Delaware (Newark, DE)

    Posted 01-26-2018 11:37

    To apply, visit
    DEADLINE: January 31, 2018


    Information Technologies seeks candidates for the Director of IT Project Management Office position.

    Information Technologies at the University of Delaware ( provides the IT infrastructure, central IT systems and applications, and IT services for University of Delaware teaching, learning, research, administrative, and outreach activities.

    The Director of IT Project Management Office (IT-PMO) provides leadership and oversight for the IT-PMO focusing on alignment of IT goals and projects with University strategic goals, prioritization of major IT projects, and governance of IT projects. The mission of the IT-PMO is to provide a management structure that standardizes the project related governance processes and facilitates the sharing of resources, methodologies, tools, and techniques.

    Responsibilities include the creation of a project management office, the creation of an IT project inventory, the development and implementation of a project management framework, and the development and use of project management processes, including project charters, goals, scope, work phases, risk assessment, resources planning, schedules and budgets.  The Director of Project Management works closely with IT leadership to build awareness of and use of project management strategies across the division, as well as IT colleagues responsible for service management, change management and IT business analysis.

    Project managers will coordinate the major projects of the IT organization which is comprised of these six units: Academic Technology Services, Client Support and Services, Management Information Services, Network and System Services, University Media Services, and Web Development.

    In partnership with IT unit directors and through consultation with academic, research, and administrative leaders across campus, the Director of the IT-PMO aligns IT resources to UD's strategic priorities and provides a comprehensive view of central IT projects, thereby improving the management and delivery of IT services. The Director helps develop strategic and tactical plans for IT that align with the University's mission and priorities.


    • Collaborates with the vice-president for IT, IT directors and leadership across UD to ensure the entire University receives value from IT and the IT-PMO, and that work is prioritized and aligned with evolving University priorities. This role relies on relationship building and negotiating stakeholder issues in order to resolve challenges as well as providing clear, achievable and effective direction to the IT-PMO and all of IT.
    • Establishes institutional trust of IT and the IT-PMO by increasing transparency of IT processes and helping IT develop projects and interact with University units in a consistent manner.
    • Develops, maintains and promotes project management methodologies, standards, processes, practices and templates. Establishes project processes to promote consistency, effectiveness, and efficiency in project delivery. Encourages the use of those standards and processes. Ensures maintenance of appropriate project portfolio management (PPM) tools. Supports reporting, metrics and analysis. Improves effectiveness of project management. Defines opportunities, business requirements, benefits and current/future states of IT projects.
    • Directs the administration and activities of the IT-PMO. Sets department goals and objectives. Reassesses or redefines priorities as appropriate in order to meet IT unit and University goals. Responsible for building a project management team. Directly or indirectly supervises department staff.
    • Provides guidance to IT managers, especially regarding troubleshooting project plans and problem resolution. Empowers and leads management teams to achieve objectives. Management responsibilities include delegating work effectively; setting project priorities; determining allocation of resources; communicating and monitoring performance expectations; evaluating employee performance and providing guidance and feedback; motivating and developing direct reports; ensuring compliance with University and departmental policies and procedures; recommending personnel actions.
    • Facilitates project management education and training and mentoring of project administrators and team members. Mentors and invests in professional development around project management for IT-PMO staff and IT staff in general. Assures delivery of peer mentoring and training by IT-PMO to other units within UD, thereby improving project collaboration, reporting, and communication.
    • Leads selected IT projects. Tracks deliverables and executes corrective actions. Manages budgets. Reports status and performance of projects. Helps IT directors and the IT vice-president manage resource capacity. Manages dependencies across multiple projects. Resolves problems and issues as they develop. Provides consistent information to University and IT executive management for decision making. Improves risk assessment by looking holistically at each initiative in relation to IT's entire project portfolio.
    • Manages and administers the project intake and selection process for IT. The IT-PMO supports IT by facilitating project selection and tracking through project governance and by providing our project managers with the resources they need to deliver expected results on time and within budget. Supports the IT government process. Provides the main administrative support for the following governance committees: IT Advisory Board and IT Project Review Committee.
    • Monitors project budgets. Analyzes and negotiates budgets for IT projects including direct funding and cost share commitments. Performs periodic cost and productivity, return on investment, and financial risk analysis. Manages project resources.
    • Supplies project management expertise, guidance, and support to IT project teams.
    • Keeps abreast of industry standards, recommendations, and guidelines in the area of project management and emerging information technologies. Researches new software, products or systems, including coordinating vendor demonstrations when needed. Attends project, governance, and leadership meetings as needed.
    • Establishes and maintains appropriate working relationships with colleagues and users and propagates and follows University policies and procedures governing IT efforts. Represents the University on a local, regional, and national level and provides leadership in national collaborative efforts with other institutions and agencies. 


    • Bachelor's degree and eight years of relevant professional experience, or an equivalent combination of education, training, and experience.
    • Experience as a certified Project Manager.
    • Project management certification (e.g., PMP).
    • Experience working in large, complex IT environments, including governance expertise in enterprise portfolio and project management and business analysis.
    • Strong relationship builder and communicator who has a proven record of accomplishment that includes leading a project management office, fostering staff development, leading enterprise level projects and programs, or managing complex project portfolios.
    • Proven track-record of planning, developing, and implementing large scale and high dollar strategic projects and new initiatives encompassing multiple business units and hands-on experience managing all aspects of execution of complex technology and service delivery projects.
    • Strong knowledge of software implementation lifecycles.
    • Experience in leading and managing cross-functional project teams.
    • Experience managing stakeholder expectations.
    • Experience in several platforms or technologies, in delivering solutions across multiple technologies, and an understanding of interdependencies with technologies in a program.
    • Knowledge of portfolio risk analysis and risk management protocols.
    • Effective written and verbal communications skills including presentation skills for all levels of the organization (Executive leadership to operational staff).
    • Strong persuasion and negotiation skills, including conflict resolution skills.
    • Ability to work collaboratively and build consensus amongst a diverse group of educators and professionals.
    • Strong analytical, information management and documentation skills.
    • Strong problem-solving, interpersonal, and business relationship skills.
    • Track record of interacting with and influencing people at all levels within an organization, collaborating with directors, managers, business area subject matter experts, consultants, and a variety of internal and external stakeholders.
    • Effective team leadership and managerial experience.
    • Knowledge of cost tracking, forecasting, budgeting and accruals.
    • Experience with portfolio planning and project prioritization preferred.
    • Experience in overseeing concurrent projects preferred.
    • Prior experience managing or implementing projects within an institution of higher education preferred.

    How To Apply:

    For a link to apply, visit the University of Delaware's site at applying please submit a cover letter and your resume as a single document.  Also, please remember to provide the names, addresses and telephone numbers of at least three references in the online application. 

    Equal Employment Opportunity

    The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at