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Subject: Research Assistance Program Manager, University of Colorado Boulder

1.  Research Assistance Program Manager, University of Colorado Boulder

Posted 15 days ago
Research Assistance Program Manager - 10816 
University of Colorado Boulder
University Staff

CU Boulder Libraries has an opening for a Research Assistance Program Manager. This position manages the research assistance program at the CU Boulder Libraries, including the Norlin library research desk, online research assistance platforms, and the research assistance training program. This role ensures that research assistance follows best practices and embraces emerging trends and innovation in research services.

The program manager ensures consistent and excellent service, with an emphasis on strategic planning and coordinating of staffing, scheduling, and training. This role is ideal for someone who excels at organization and planning, enjoys providing reference services, and has the ability to make strategic decisions. In addition, the program manager organizes cross-training and provides logistical support for outreach and community building programs at Norlin library.

Who we are:
As the flagship University of a multi-campus system in the State of Colorado, CU Boulder is a dynamic community of scholars and learners situated on one of the most beautiful college campuses in the country.  As one of 34 U.S. public institutions belonging to the prestigious Association of American Universities (AAU)-and the only member in the Rocky Mountain region-we have a proud tradition of academic excellence, with five Nobel laureates and more than 50 members of prestigious academic academies.

CU Boulder has blossomed in size and quality since we opened our doors in 1877-attracting superb faculty, staff, and students and building strong programs in the sciences, engineering, business, law, arts, humanities, education, music, and many other disciplines.

Today, with our sights set on becoming the standard for the great comprehensive public research universities of the new century, we strive to serve the people of Colorado and to engage with the world through excellence in our teaching, research, creative work, and service.  The University Libraries faculty and staff are diverse, talented, and passionate people who share this vision and mission.  Librarians participate at all levels of the campus and hold full faculty status and rank.  The Libraries, a member of the Association of Research Libraries, holds the largest collection in the Rocky Mountain region with over 12 million books, periodicals, government publications, audiovisual materials, microforms, maps, manuscripts, papers and computer-based resources. The Libraries faculty and staff collaborate internally, with colleagues beyond the campus, and with our clients to advance information literacy, intellectual freedom, lifelong learning, the disciplinary growth of information, and the amplification of knowledge.

About Boulder, Colorado:
Boulder and the surrounding area is known as one of the best places to live because of its spectacular setting, acres of open space, and vibrant atmosphere.  At 5,430 feet above sea level, acres of vast open space entwine into Boulder's cityscape nestled into the foothills of the Rocky Mountains. Home to approximately 90,000 residents, Boulder has a mild, dry climate with more than 300 days of sunshine per year. Boulder offers activities for every interest.  Over 80 miles of pedestrian and bike paths, as well as a convenient bus system, provide transportation around town and to the Denver metropolitan area. Photographers, music lovers, rock climbers, Olympians, artists, and others are drawn to this great city because of its scenic beauty, vibrant culture, and fabulous amenities. Boulder is just three hours from 11 ski resorts, 40 minutes from Denver, and moments from 43,000 acres of open space and trails.

What your key responsibilities will be:
Research Assistance Management
  • Develops, guides, and manages research assistance programs to ensure consistent and high quality research assistance in line with professional best practices.
  • Manages the Norlin research desk, coordinating research desk schedules and directing priorities and competencies for research desk services.
  • Manages virtual research support services including managing IM chat reference and maintaining reference email.
  • Develops strategic priorities and identifies improvements for these programs based on user feedback and emerging needs.
  • Develops and updates the research desk sharepoint including the desk schedule, blog, and wiki.
  • Provides high quality research assistance at the desk and online.
Research Assistance Training
  • Organizes and manages research assistance training for staff and faculty across the library.
  • Creates documentation for, and trains, incoming faculty and staff on the research desk.
  • Creates cross-training programs for other service points to ensure consistency of service.

Committee Participation
  • Participates in libraries and campus groups and committees related to position, including but not limited to Recruitment to the Profession, Service Point Working Group and relevant sub-teams such as Norlin Research Desk team and Libinsight team.
  • Liaises with other committees and task forces that involve the research assistance program such as the User Experience Working Group, Building Management, the Outreach Group, and Collections and Access working group.

Outreach and Engagement Support
  • Provides logistical support for outreach and community building activities to increase student engagement with the library and its services.
  • Facilitates promotional materials and content highlighting the library's research support services.

  • Gathers and analyzes statistics from multiple sources. Communicates statistics to relevant stakeholders.
  • Manages research assistance records, including policy and procedure documentation for reference services and statistics collections.

Professional Development
  • Stays current with library research assistance practices and trends; attends workshops, trainings, and continuing education opportunities; develops skills in using indexes, electronic resources, and other discovery tools.

What we can offer:
The minimum starting salary for this position is $50,000.

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass.  The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment.  Learn more about the University of Colorado Boulder.

Be collaborative. Be inclusive. Be supportive. Be Boulder.

What we require:
  • Bachelor's Degree
  • Three years of library or other relevant experience or a Master's of Library and Information Science (MLIS) degree.

What you will need:
  • Knowledge of trends and best practices in providing research assistance in a higher education setting.
  • Knowledge of tools and approaches for conducting in-depth research.
  • Commitment to cultivating an environment of diversity and inclusion.
  • Evidence of a strong service orientation and demonstrated commitment to a user-centered approach to research support services.
  • Ability to identify and solve problems independently and collaboratively.
  • Ability to exercise good judgment consistent with Libraries policies and procedures.
  • Strong organizational, interpersonal, oral, and written communication skills.
What we'd like you to have:
  • Experience conducting research assistance in an academic research library setting.
  • Experience with scheduling or managing a service point.
  • Experience supporting outreach to a variety of constituencies.
  • Experience leading and conducting internal workshops for employees.
  • Experience analyzing and making decisions based on collected data.
  • History of successful project management.

Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified.

Special Instructions to Applicants: Please apply by September 10, 2017.

Apply Here:

If you have technical difficulties submitting application information, please contact the CU Careers help desk at All other job related inquiries should be directed to the posting contact for this posting.

Application Materials Required: Cover Letter, Resume/CV Application Materials Instructions: To apply, please submit the following materials to this posting at

1. A current resume.
2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Please combine materials into one document and upload as titled: Last-First-10816.
Please do not upload references at this time.

Job Category
: Academic Services

Primary Location
: Boulder

Department: B0001 -- Boulder Campus - 10369 - Library Administration

: Full-time

Posting Date
: Aug 25, 2017

Closing Date
: Sep 11, 2017

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

Position Number: 00737929

Dylan Wiersma
Recruitment Coordinator
University of Colorado at Boulder
Boulder CO
(303) 492-8625